I've always been fascinated by businesses that remove friction. Whether it's healthcare, technology or hospitality, the organisations that consistently stand out are usually the ones that make life simpler for their customers. Last week I experienced one of the best examples I've seen - and it ha...

Last week I found myself sitting beside a pond filled with water lilies in the middle of Paris, watching models walk across the surface of the water. It wasn’t a dream, it was Dior’s Paris Fashion Week show in the Jardin des Tuileries. The entire venue had been purpose-built around the pond, comp...